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It’s not up to them that the contractor doesn’t show up because they have other contractors they can call. I just bought a home and have had a 2 10 warranty that came with the home. I have been dealing with these people for a month just to have my drain snaked. The plumbing company was very lazy and instead of actually inspecting my problem they guesstimated what was wrong. That has been a month ago and I have been contacting the contractor and 2 10 about the situation because I have had to do dishes and my standup shower. I finally complained enough so the contractor called me today and said I need to replace the drain pipe in question so they can snake it which obviously defeats the purpose of them snaking it.

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He was very punctual, and I’d always knew when he was gonna be here.

Starts to insinuate that I am lying to her.

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When I requested on numerous occasions for a written denial I finally received a statement claiming they denied the claim due to "lack of routine maintenance.

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